Terms of Service

By creating an account, making a purchase, or otherwise using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old and legally able to enter into a binding contract to use the Service. The Service is not directed to minors, and we do not knowingly allow anyone under 18 to use it.

You may use the Service only where doing so is lawful. You are responsible for complying with the laws that apply to you, including the laws of the place where you are and of the place where the person you search lives.

Changes to these Terms

We may revise these Terms. If a change is material, we will give at least 14 days’ notice before it takes effect, by email to the address on your account or by a notice in the Service, and the effective date at the top of this page will change. Your continued use of the Service after a change takes effect is your acceptance of it. If you do not accept a change, cancel your membership and stop using the Service before it takes effect.

The Service lets you run a search on a person (a “Subject”) using identifiers you supply — a name, a phone number, an email address, or a photograph — and assembles what comes back into a report (a “Report”). Results are retrieved at the moment you search from third-party data providers, social networks, data-breach records, and public sources. We do not create, verify, or curate the underlying records.

Not a consumer reporting agency

Red Flags is not a “consumer reporting agency” as defined in the Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. (the “FCRA”), and the Service does not provide “consumer reports”. We do not assemble or evaluate information for the purpose of furnishing consumer reports to third parties, and we do not permit the Service to be used for any purpose that would require compliance with the FCRA. Section 4 lists those purposes and your certification that you will not pursue them.

Not an investigator or an adviser

We are not a licensed private investigator, a law firm, or a law-enforcement agency, and nothing in the Service is legal, safety, or professional advice. If you are in danger, contact local emergency services.

Leads, not findings

A result is a possible match, not an identification. A record may be outdated, incomplete, matched to a different person with the same name or a reused number, or simply wrong. The Service’s name, its headings, and labels such as “red flag” or “finding” are product vocabulary describing what a source reported; they are not statements of fact by us about any person, and they are not conclusions about anyone’s character.

You may use the Service only for your own lawful, personal, non-commercial purposes, such as:

• verifying that someone you have met online is who they say they are;
• understanding the public footprint of someone you are dating or in a relationship with;
• protecting yourself or your family from fraud, deception, or harm;
• reviewing what is publicly findable about you.

You may search a person other than yourself only if you have a legitimate personal reason and the search is lawful where you and the Subject are. That judgment is yours, and you are responsible for it.

You may not use the Service in the course of any business, profession, or organization, or on anyone else’s behalf — including as an employer, landlord, lender, insurer, school, government body, investigator, or debt collector. Sections 4 and 5 set out the specific purposes that are prohibited.

You certify that you will not use the Service, any Report, or any information obtained through the Service, in whole or in part, as a factor in establishing a person’s eligibility for, or in making any decision about:

• employment — hiring, promotion, reassignment, retention, or termination, including the screening of contractors, volunteers, caregivers, or household workers;
• credit or a loan, including its terms or collection;
• insurance, including underwriting, rating, and claims;
• housing — renting, leasing, or selling a residence, including tenant or roommate screening;
• a government license, permit, benefit, or other government-granted right, or any other eligibility determination by a government body;
• education, including admission, scholarships, and fellowships;
• healthcare, immigration, or any other high-impact benefit, service, or status;
• any business transaction in which the Subject is a consumer, including account review; or
• any other purpose that would make the information a “consumer report” under the FCRA or a “permissible purpose” under 15 U.S.C. § 1681b, or that is regulated by a similar state, federal, or foreign law.

You also will not use the Service for debt collection, skip tracing, locating a person to serve legal process, or to obtain information that is protected by the Gramm-Leach-Bliley Act (such as non-public financial information) or by the Driver’s Privacy Protection Act (such as motor-vehicle records).

If you are an employer, a landlord, a lender, an insurer, or otherwise need a background check for one of these purposes, do not use Red Flags. Use a consumer reporting agency that complies with the FCRA.

We may refuse, suspend, or terminate an account that we believe is being used for any of these purposes, and we may report suspected misuse to the relevant authorities.

You will not use the Service, a Report, or anything learned through the Service to:

• stalk, harass, intimidate, threaten, coerce, embarrass, or surveil any person, or to monitor a person against their will;
• locate, contact, or approach a person who has asked you not to contact them, who has blocked or cut off contact with you, who is protected from you by a restraining, protective, peace, or no-contact order, or who is in a shelter, an address-confidentiality program, or a witness-protection program;
• commit, plan, or facilitate any crime, including identity theft, fraud, extortion, or blackmail;
• publish, post, or distribute a person’s private information or a Report (“doxxing”), or share it with anyone who would use it for a purpose these Terms prohibit;
• discriminate against, target, or harass any person on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, disability, age, or any other protected characteristic;
• search for, identify, locate, or track a person you know or believe to be under 18;
• impersonate any person, gain or attempt to gain unauthorized access to any account, device, or system, or reset or bypass any credential; or
• gather information about a person while any law or court order prohibits you from contacting them or from doing so.

By running a search, you represent that no law or court order prohibits you from seeking information about the Subject, and that you are not searching on behalf of anyone who is so prohibited.

Stalking, cyberstalking, and harassment are crimes under United States federal law (18 U.S.C. § 2261A), under the laws of every U.S. state, and under comparable laws elsewhere. Misuse of the Service ends your account without refund, forfeits your Reports, and may be reported. Where we believe in good faith that a person is at risk, we may disclose account and search information to law enforcement, to a court, or to the person at risk, as Section 18 describes.

It falls on you

You alone decide whom to search and why, and you alone are responsible for that decision and for everything you do with a Report. By running a search you confirm that you have read and understood Sections 4 through 9, that the search is lawful where you and the Subject are, that the Subject is an adult, and that you are not using the Service to stalk, harass, intimidate, or harm anyone. We do not review a search before it runs, we do not verify your purpose, and we accept no responsibility or liability for how you use the Service or a Report, or for any harm your use causes to you, to a Subject, or to anyone else. The consequences of misuse — civil, criminal, and financial — are yours, and Section 21 requires you to cover any claim your misuse brings to us.

If you believe someone is using Red Flags to harass or track you, email hello@find-red-flags.com with “Misuse” in the subject line. We investigate every report.

Identifiers

You may submit only identifiers that you obtained lawfully and are permitted to use. Do not submit information taken from another person’s device, account, mail, or private records without their permission.

Verification

Before you rely on or act on any result, verify it independently. Shared names, recycled phone numbers, reused email addresses, and look-alike photographs all produce false matches, and a source may be out of date.

Proportionate action

Do not confront, accuse, expose, or take any adverse action against a person on the strength of a Report. If a Report raises a genuine safety concern, involve the appropriate authorities rather than acting on it yourself.

The Subject’s rights

The people you search have rights under privacy and data-protection laws. Our Privacy Policy describes how we handle information about Subjects, how long we keep it, and how a Subject can contact us about it.

Reports are for you

A Report is licensed to you for your personal use under Section 15. Do not share it with anyone who would use it for a purpose these Terms prohibit, and do not publish it.

How it works

When you upload a photograph, we transmit it to a third-party face-matching provider, which derives a representation of the face shown and compares it against images that are publicly available online. We do not build or maintain a database of faces: the photograph is used to run your search and is kept with your Report as our Privacy Policy describes.

Your responsibilities

By uploading a photograph, you represent that:

• you have the right to upload and use it for this purpose;
• you have obtained any notice, consent, or authorization that the law of your place and of the Subject’s place requires before the facial features of the person shown may be collected, analyzed, or compared — including under biometric privacy laws such as the Illinois Biometric Information Privacy Act, the Texas Capture or Use of Biometric Identifier Act, and Washington’s biometric identifier law;
• the person shown is an adult;
• you will not use a photo search to identify a stranger for any purpose that Section 4 or Section 5 prohibits; and
• you will not use a match to confirm anyone’s identity for legal, law-enforcement, or prosecutorial purposes.

What a match means

A face match is a measure of visual similarity between images. It is not an identification, and two different people can score as a match. Treat every match as a lead to verify.

Availability

We may decline, limit, or withdraw photo searches in any place where the law does not permit them, and we may reject an image that appears to show a minor or that our provider cannot process. Our provider treats a search for a child’s face as a breach of its own terms, and so do we.

What it is

A registry check is an optional add-on that submits a name you confirm to a provider that searches publicly available United States sex-offender registries and returns possible matches. Matches are based on name similarity and are not a confirmed identity. Registrant information may be incomplete, outdated, or refer to a different person with the same or a similar name. Every match links to the official registry that published it; confirm there before drawing any conclusion.

Conditions of use

Registry information is made public by law for community safety, and the law restricts how it may be used. You agree that you will not use registry information, or a registry check:

• to harass, intimidate, threaten, or discriminate against any registrant or any other person, or to commit any crime;
• for any purpose relating to health insurance, insurance, loans, credit, employment, education, scholarships or fellowships, housing or accommodations, or benefits, privileges, or services provided by any business establishment — the uses that California Penal Code § 290.46 and similar state laws prohibit; or
• for any purpose that Section 4 or Section 5 prohibits.

A registry check may never be the sole basis for any adverse action against a person, and a match is not a finding about anyone until the official registry confirms it.

Misuse of registry information can carry civil and criminal penalties under state law, in addition to the consequences set out in these Terms. If you believe a match is wrong, the official registry, not Red Flags, is the place to correct it.

A Report may indicate that an email address or phone number appears in a publicly known data breach, along with the breach’s name, date, and the categories of data it exposed. We do not display passwords or other credentials.

You will not use breach information to access, or attempt to access, any account, device, or service that is not yours, to guess or reset any credential, or to impersonate anyone. Doing so may violate computer-misuse laws, including the U.S. Computer Fraud and Abuse Act, whatever the outcome.

Breach data is compiled by third parties from disclosed incidents and may be inaccurate or incomplete. An address that appears in a breach was exposed by the breached service, not by its owner.

You create an account with an email address and sign in through a link or a code sent to that address; there is no password. You are responsible for keeping that mailbox secure and for everything done through your account. Tell us at once at hello@find-red-flags.com if you believe your account has been accessed by someone else.

You may hold one account, and the email address on it must be yours. You may not share, sell, or transfer your account, create an account for anyone else, or use another person’s account.

We may suspend or close an account that breaches these Terms, shows signs of fraud or compromise, or must be closed to comply with the law, as Section 18 describes.

The plan

The Service is sold as a monthly membership (“Membership”). Unless a different price is shown to you at checkout, a first Membership starts with a 7-day introductory period for a one-time introductory fee, currently US$4.99, and then renews at US$29.99 per month; a returning member who has already used an introductory period pays the monthly price immediately. The exact fee, renewal price, renewal date, and what each period includes are shown at checkout before you pay, and your purchase confirms them.

Automatic renewal

Your Membership renews automatically at the end of each period — including at the end of the introductory period — and we charge the payment method on file for the monthly price at each renewal until you cancel. By purchasing, you authorize these recurring charges. The introductory period converts to a monthly Membership at the monthly price on its seventh day unless you cancel before then.

Cancellation

You can cancel at any time from the Settings page of your account, online, in the same place you subscribed; no call and no email is required. Cancellation takes effect at the end of the period you have already paid for: you keep access until then and are not charged again. Cancelling does not by itself refund or prorate the rest of a period, but you can ask for a refund of any charge within 7 days of it (Section 13).

If you cancel during the introductory period, the Reports from that period are sealed until you reactivate — which you can do at no charge before the period ends, or afterwards by starting a monthly Membership. Cancelling does not by itself refund the introductory fee; you can ask for that refund within 7 days of the charge (Section 13).

Starting the monthly Membership early

During the introductory period we may offer to start your monthly Membership immediately at a promotional price. The price and terms shown at that moment apply, and accepting them ends the introductory period at once.

Price changes

We may change the monthly price on at least 30 days’ notice by email to the address on your account. The new price applies from your first renewal after the notice period; if you do not accept it, cancel before that renewal.

Failed payments

If a renewal charge fails, we may retry it and may suspend Membership features until it succeeds. A Membership whose renewal remains unpaid may be canceled, and an invoice that is created before a cancellation may still be collected.

One introductory period per person

The introductory offer is available once per person. We may refuse an introductory purchase, or charge the monthly price instead, when we believe an account is a repeat introductory purchase.

Payment processing and taxes

Payments are processed by Stripe under its own terms and privacy policy; we do not see or store your full card number. Prices are in U.S. dollars, and taxes may be added where the law requires.

Search credits

A Membership includes searches in the form of search credits: one during the introductory period and five in each monthly period. Credits reset at each renewal, do not accumulate from one period to the next, cannot be transferred, and have no cash value.

Running a search on a Subject spends one credit whether or not it finds anything: a search that completes and finds no records is a completed search. If none of the lookups in a search could be completed because our sources failed, the credit is returned to you. Adding an identifier to an existing Report spends no credit but requires an active Membership.

Add-ons

Some Report features are sold separately as one-time purchases for a single Report (“Add-ons”): currently a sex-offender registry check, a deeper search of additional sources, and a downloadable case-file document. The price of each Add-on is shown before you buy, is charged once to the payment method on file, and unlocks that feature for that Report only. Add-ons require an active monthly Membership and are not available during the introductory period; a promotion may include them at no charge. An Add-on that could not complete because our sources failed can be run again at no additional charge.

Sources and features

The sources behind a search change over time. We may add, change, limit, or withdraw sources and features at any time, and we do not promise that any particular source will be searched.

You can ask for a refund of any charge — the introductory fee, a monthly renewal, an early start of your Membership, or an Add-on — at any time within 7 days of that charge, by emailing hello@find-red-flags.com. We refund it to the original payment method; your bank may take 5–10 business days to show it. This does not apply to an account we close for a breach of these Terms (Section 18).

After those 7 days, and except as required by applicable law or expressly stated in these Terms, all charges are final and non-refundable, including the introductory fee, a renewal for a period that has started, and an Add-on that has run. Where the law of your place of residence gives you a right to a refund or a cooling-off period that cannot be waived, that right applies and these Terms do not limit it.

If you believe a charge is mistaken, email hello@find-red-flags.com within 30 days of the charge. We look into every request. Disputing an authorized charge with your card issuer instead may lead us to suspend your account while the dispute is resolved.

Results reflect what our sources returned at the time of your search, and a Report is not updated afterwards. We do not verify, investigate, or vouch for any record. A person with no results is not shown to be safe, and a person with results is not shown to be unsafe.

Reports are kept in your archive so you can reopen them while your account exists. We may remove a Report or your archive when your account is closed, when the law requires it, or as our Privacy Policy describes.

Counts, labels, and summaries shown before or after a search describe what the Service found or expects to search; they are not representations about any particular person.

The Service — its software, design, text, graphics, and trademarks, including the Red Flags name and mark, and the selection and arrangement of Reports — belongs to us or our licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Service and your Reports for your personal, non-commercial purposes.

You will not:

• copy, modify, translate, reverse engineer, or create derivative works of any part of the Service;
• access the Service with bots, scrapers, scripts, or any automated means, or run bulk or systematic searches;
• sell, rent, sublicense, republish, or otherwise make Reports or results available to anyone else, or use them to build or train any database, product, or model;
• circumvent or interfere with any security, rate-limiting, metering, or access control, or probe or test the Service’s vulnerability without our written permission; or
• remove or obscure any proprietary notice.

If you send us feedback or suggestions, we may use them without any obligation to you.

The Service relies on third-party data providers, a face-matching service, a registry-search service, and Stripe for payments. Their availability, coverage, accuracy, and terms are outside our control, and we are not responsible for them.

Our providers require that the people who use their data honor their acceptable-use terms. Those requirements bind you through these Terms, and the prohibitions in Sections 4 through 9 reflect them.

Links in a Report — to official registries, social profiles, or other websites — are provided so that you can verify a result. We do not control those sites and are not responsible for their content or their handling of your information.

Your use of the Service is also governed by our Privacy Policy, which describes the personal information we collect from you, the information we process about Subjects on your instruction, how long we keep it, whom we share it with (including our data providers and payment processor), the analytics and advertising-measurement tools we use, and the choices and rights available to you and to Subjects. By using the Service you acknowledge it.

We may suspend or terminate your access, cancel your Membership, and delete or withhold Reports, with or without notice, if we reasonably believe that you have breached these Terms, misused the Service, or exposed us or anyone else to legal risk, or if the law requires it. No refund is due for a termination for breach.

We may investigate suspected misuse, including by reviewing searches and account activity, and we may disclose account and search information to law enforcement, to a court, to a regulator, or to a person we believe in good faith is being harmed, where we believe the law requires or permits it.

You may stop using the Service at any time, and you may ask us to close your account by emailing hello@find-red-flags.com. Closing your account does not refund charges already made and does not cancel a Membership renewal that has already been billed; cancel the Membership first (Section 11).

Sections that by their nature should survive the end of this agreement survive it, including Sections 2, 4 through 9, 13, 15, and 19 through 25.

The Service and all Reports are provided “as is” and “as available”, without warranty of any kind, express or implied. To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, and currency, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, secure, or error-free; that any result is accurate, complete, current, or about the person you intended; that any particular source will be searched or available; or that the Service will meet your needs. No advice or information, whether oral or written, obtained from us or through the Service creates any warranty.

Some jurisdictions do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you. In that case they apply to the fullest extent the law permits.

To the fullest extent permitted by law, Red Flags, its affiliates, and their officers, directors, employees, agents, and providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or reputation, arising out of or relating to the Service or these Terms, however caused and under any theory of liability, even if we were advised of the possibility of such damages.

We are not liable for the acts or omissions of any Subject, of any third party, or of any data source; for any decision you make or action you take based on a Report; or for any use of the Service in breach of these Terms — including a search of a person under 18, stalking, harassment, or any other misuse — the consequences of which fall on you alone.

Our total liability to you for all claims arising out of or relating to the Service or these Terms will not exceed the greater of the amount you paid us in the 12 months before the event giving rise to the claim and US$100.

Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of these limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence where the law so provides.

You will defend, indemnify, and hold harmless Red Flags, its affiliates, and their officers, directors, employees, agents, and providers from and against any claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising out of or relating to your use of the Service, your breach of these Terms, your violation of any law or of any person’s rights (including a Subject’s), any claim brought by a Subject or by anyone else about a search you ran, or any decision or action you take based on a Report. We may assume the defense of any matter subject to indemnification, and you will cooperate with us in it.

Please read this section carefully. It affects your rights, including your right to bring a claim in court and to participate in a class action.

Informal resolution first

Before starting any formal proceeding, the party with a claim must send the other a written notice describing the claim and the relief sought — to us at hello@find-red-flags.com, and to you at the email address on your account — and the parties will try in good faith to resolve it for 60 days. Any limitation period is paused while this process runs.

Agreement to arbitrate

If the dispute is not resolved informally, you and Red Flags agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, and, where they apply, its Mass Arbitration Supplementary Rules, in effect when the arbitration is started. The U.S. Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitrator, not a court, decides all questions about the scope, applicability, and enforceability of this agreement to arbitrate, except that a court decides whether the class-action waiver below is enforceable. Hearings may be held by video or telephone, or in the county where you live. Fees are allocated as the AAA Consumer Arbitration Rules provide; where those rules require us to pay fees beyond your filing fee, we will. The arbitrator may award the same individual relief a court could, and the award may be entered in any court with jurisdiction.

Exceptions

Either party may bring an individual claim in small-claims court if it qualifies there, and either party may seek an injunction or other equitable relief in court to stop unauthorized use of the Service or infringement of intellectual-property rights. Nothing in this section prevents you from reporting a concern to a government regulator.

Class-action waiver

You and Red Flags agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate the claims of more than one person or preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim will proceed in court, and the rest of this section still applies to every other claim.

Opting out

You may opt out of this agreement to arbitrate by emailing hello@find-red-flags.com within 30 days of the date you first accept these Terms, with your name, the email address on your account, and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms, and it does not affect any earlier agreement to arbitrate.

Jury-trial waiver

To the extent any claim proceeds in court rather than in arbitration, you and Red Flags each waive any right to a jury trial to the extent the law permits.

Where this section does not apply

If the law that applies to you — for example, Ontario’s Consumer Protection Act, where it applies to you — does not allow a consumer to agree in advance to arbitration or to waive class proceedings, this section applies to you only to the extent that law allows.

Changes to this section

If we change this section after you accept these Terms, you may reject the change by emailing us within 30 days of the change taking effect, in which case the version you last accepted continues to govern disputes between us.

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it, without regard to conflict-of-law rules, except that the U.S. Federal Arbitration Act governs Section 22 and the United Nations Convention on Contracts for the International Sale of Goods does not apply.

Individual arbitration under Section 22 is the sole and exclusive forum for any claim you bring against Red Flags. To the fullest extent the law allows, you waive any right to bring a claim against us in any court, to a trial by jury, and to participate in any class, collective, or representative proceeding. If a claim nonetheless proceeds in court — because Section 22 expressly allows it, or because the law does not permit the waiver — it will be brought exclusively in the courts of the Province of Ontario, and each of us submits to the jurisdiction of those courts.

California residents

Under California Civil Code § 1789.3, California residents are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210. The Service is provided by Red Flags, which you can reach at hello@find-red-flags.com. The prices and cancellation terms are described in Section 11.

Automatic-renewal notices

Where the law of your place of residence requires it, we will send you reminders about upcoming renewals and price changes and will let you cancel online in the same way you subscribed. Section 11 describes how.

Rights that cannot be waived

Where the law of your place of residence gives you a right that cannot be excluded by contract, that right applies to the extent the law requires, and the rest of these Terms remains in effect.

• Entire agreement. These Terms, together with the prices and terms shown at checkout and our Privacy Policy, are the entire agreement between you and Red Flags about the Service and replace any earlier agreement.
• Severability. If any part of these Terms is held invalid or unenforceable, it will be enforced to the extent permitted and the rest remains in effect.
• No waiver. Our failure to enforce any part of these Terms is not a waiver of our right to enforce it later.
• Assignment. You may not assign or transfer these Terms or your account. We may assign them to an affiliate or to a successor in a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control, including outages at our providers.
• Electronic communications. You consent to receive notices, receipts, and other communications from us electronically, by email to the address on your account or by a notice in the Service, and you agree that they satisfy any legal requirement that a communication be in writing. Keep your address current; a notice sent to it is effective when sent.
• Sanctions and export. You may not use the Service if you are on a government sanctions list or in a place where using it is prohibited.
• No third-party beneficiaries. These Terms do not give rights to anyone other than you and us, except that the indemnified parties in Section 21 may enforce it.
• Interpretation. Headings and the “In short” summaries are for convenience and do not affect the meaning of the text. “Including” means “including without limitation”.
• Language. These Terms are written in English. Any translation is provided for convenience, and the English version controls to the extent the law permits.

Questions about these Terms, legal notices, billing questions, account requests, and arbitration opt-outs go to hello@find-red-flags.com. If you believe someone is using Red Flags to stalk or harass you, or that a Report about you is being misused, email hello@find-red-flags.com with “Misuse” in the subject line.